Terms of Service

Caspentra coordinates business setup, investment support and recurring company-management workflows. The signed proposal, engagement letter or order accepted for a particular client controls the exact scope, price, responsibilities and exclusions for that engagement.

1. Service scope

A free eligibility check is a routing step and is not the same as the paid Entry Assessment or implementation service. A paid engagement begins only when the applicable scope and commercial terms are accepted. Work outside the agreed scope requires separate approval.

2. Client information and documents

Clients are responsible for providing accurate, complete and authentic information and documents, responding to reasonable requests and notifying Caspentra of material changes. Caspentra may pause work where required information is missing, inconsistent, expired or requires professional verification.

3. Government, banks and professional partners

Government authorities, banks, notaries, translators, payment providers and independent professionals control their own decisions, requirements and processing times. Caspentra coordinates agreed work but cannot guarantee an approval, account opening, permit, licence, investment outcome or government decision unless a specific written commitment lawfully states otherwise.

4. Fees, third-party costs and payments

Caspentra professional fees are separated from government charges, translations, notarisation, courier, banking and other third-party costs where applicable. Invoices show the amount, currency, due date and status. Online payments, when enabled, are confirmed only after verified provider confirmation. Final launch terms must specify taxes, cancellation, refunds, chargebacks and treatment of work already performed.

5. Timelines and dependencies

Any timeframe is based on the facts and dependencies known when the estimate is given. Client response time, document quality, government processing, bank review, professional-partner work or regulatory change can affect delivery.

6. Caspentra Copilot and general information

Copilot helps users navigate workflows and understand reviewed general information. It is not a substitute for case-specific legal, tax, immigration, banking, investment or other regulated professional advice. Consequential or ambiguous questions are intended to be escalated to responsible human review.

7. Cancellation, suspension and dispute terms

The final client-facing terms must state when either party may suspend or terminate an engagement, how unused or earned fees are treated, confidentiality obligations, liability limits, dispute resolution and the governing law/venue. These provisions require approval from qualified counsel before launch.